At Raíz C&C (Raíz Cocina y Consciencia) we respect your privacy. This policy describes how we handle data you share when using the site or contacting us on WhatsApp. https://comeconraiz.com.
1. Data controller
- Trade name: Raíz C&C
- Email: hola@comeconraiz.com
- Primary contact: WhatsApp (link on the site)
- City of operation: Medellín, Colombia
2. Data we may receive
- Name, neighborhood or delivery area and, if you share it, a WhatsApp number
- Meal-prep preferences (chosen plan, allergies, restrictions, number of people, notes)
- Technical browsing data (IP, device, pages visited) via analytics cookies
3. Purposes
- Answer quotes and coordinate meal-prep deliveries
- Improve the site and understand which content helps our customers
- Meet legal obligations applicable in Colombia
4. Cookies and similar technologies
We use cookies needed for the site to work and, if you accept in the banner, analytics cookies through Google Tag Manager and Google Analytics 4 to measure visits and events (for example, WhatsApp clicks or quote-wizard steps).
You can accept all cookies, use essential cookies only, or leave the site from the preferences banner. You can also clear browser cookies to reset your choice.
5. Retention and security
We keep data as long as needed to handle your request and improve the service. We do not sell your personal data to third parties.
6. Your rights
You can request access, updates, or deletion of your data by writing to hola@comeconraiz.com or on WhatsApp.